Patient-centric research towards improving healthcare experiences

Designed and conducted focus groups and interviews with various patient groups

Service and experience research for clinician services

Patient-informed insights transformed to service blueprints and workflows

Patient-centric research towards improving healthcare experiences

Designed and conducted focus groups and interviews with various patient groups

Service and experience research for clinician services

Patient-informed insights transformed to service blueprints and workflows

NDA Protected

NDA Protected

NDA Protected

Overview

Overview

Overview

Generative & evaluative ux research

I currently work with Research Jam, the patient-engagement research core of the Indiana CTSI which serves to translate healthcare research and informatics to actionable healthcare outcomes. My work involves experience research for clinician services, through human centered and participatory design values.


Employing mixed methods research techniques to gather patient-informed insights, we engage directly with various healthcare stakeholders to uncover the experience, challenges and hurdles in availing healthcare services and the subsequent journey of medication and recovery.


This work constitutes researching personal healthcare data and therefore cannot be disclosed.

Approach & Methodology

Approach & Methodology

Approach & Methodology

Research Process

Study Design

Study Design

Study Design

Research targets are translated to structured and semi-structured research plans through -

Generative methods for experience and blue sky research

Generative methods for experience and blue sky research

Generative methods for experience and blue sky research

Qual and Quant UX Methods

Qual and Quant UX Methods

Qual and Quant UX Methods

Evaulative Usability Testing

Evaulative Usability Testing

Evaulative Usability Testing

Discovery

Discovery

Discovery

Patient and provider engagement through -

Moderated/Unmoderated Interviews with Physicians, healthcare workers and patients

Moderated/Unmoderated Interviews with Physicians, healthcare workers and patients

Moderated/Unmoderated Interviews with Physicians, healthcare workers and patients

Survey Distribution

Survey Distribution

Survey Distribution

Focus Groups

Focus Groups

Focus Groups

Requirements Gathering

Requirements Gathering

Requirements Gathering

Research Analysis

Research Analysis

Research Analysis

Qualitative findings are recorded, and collaboratively analyzed

Qualitative Coding & Analysis

Qualitative Coding & Analysis

Qualitative Coding & Analysis

Quant Analysis

Quant Analysis

Quant Analysis

Synthesis & Design

Synthesis & Design

Synthesis & Design

Findings are translated to healthcare practitioners through -

Service/Experience Maps

Service/Experience Maps

Service/Experience Maps

Mental Models/Personas/Affinity Digrams

Mental Models/Personas/Affinity Digrams

Mental Models/Personas/Affinity Digrams

App & Website Design

App & Website Design

App & Website Design

Learnings

Learnings

Learnings

What I've learnt as a healthcare researcher

It's a challenging research area, but I've learnt some interesting things!

Asking the right questions - Interviewing patients, medical providers, patients and caregivers, I have to ask tough questions in creative ways. I have to interview patients and with a range of different challenges, I have to be cognizant of what I’m asking, while finding out what we need to look for.

Asking the right questions - Interviewing patients, medical providers, patients and caregivers, I have to ask tough questions in creative ways. I have to interview patients and with a range of different challenges, I have to be cognizant of what I’m asking, while finding out what we need to look for.

Asking the right questions - Interviewing patients, medical providers, patients and caregivers, I have to ask tough questions in creative ways. I have to interview patients and with a range of different challenges, I have to be cognizant of what I’m asking, while finding out what we need to look for.

Creating tailored design solutions - I've worked on projects requiring tailored and customized web and mobile design solutions for specific patient groups. Users and use-cases matter.

Creating tailored design solutions - I've worked on projects requiring tailored and customized web and mobile design solutions for specific patient groups. Users and use-cases matter.

Creating tailored design solutions - I've worked on projects requiring tailored and customized web and mobile design solutions for specific patient groups. Users and use-cases matter.

Let's Connect :)

I'm looking for opportunities to build
exciting products and experiences!

Let's Connect :)

I'm looking for opportunities to build
exciting products and experiences!

Let's Connect :)

I'm looking for opportunities to build
exciting products and experiences!

©

2025

Anurag Harishchandrakar